Home & Manor

The Challenge

After more than two decades in the property industry, Kelly Day launched Home & Manor with a clear vision: to blend modern property technology with traditional, personal service. 

As the agency rapidly scaled, it became clear that the team needed a CRM that was intuitive and easy to train new staff on, fast and mobile-friendly for use between appointments, and capable of organising client data and prompts without becoming overwhelming. 

Most importantly, the system needed to support the team in delivering a consistent, personal touch — even as client volumes increased.

The Solution

After making the decision to launch her agency, Kelly began researching CRMs.

Following a demo of Street.co.uk, she found the software “a country mile away” from previous CRMs in terms of usability and clarity.

“I’m not the most computer-savvy person, and even I find Street really easy to navigate. I liked the fact that the system kind of prompts you — you can’t really do anything wrong or lose information.”

The Results 

Instant follow-ups and stronger client relationships

With over seven valuations a day and limited time between appointments, Kelly now uses Street.co.uk’s mobile Agent App to input notes and send valuation reports or contracts  instantly — meaning clients feel prioritised, and allowing her to add a personal touch to follow-ups while appointments are fresh in her mind.

“From a day-to-day perspective, I’m exceptionally busy – usually, I only have travel time between valuations. Once I’d get back to the office at 6:30 at night, trying to remember the conversations I’d had with clients was almost impossible. Sometimes, when you don’t have the resources, that personal touch can get lost.

We want to provide old fashioned values, as the client means everything to us. The Street.co.uk mobile apps allow that to happen. It was very very important that everything I speak about to clients was echoed in the paperwork they received.

Now I have access to the Street.co.uk app, within seconds of sitting in my car, clients have everything we discussed — fees, valuation, notes – in seconds. It’s fresh, personal, and immediate. I think it’s a massively better experience for clients.”

A more organised approach

Street.co.uk’s Dashboard and Enquiry Centre also ensure that all incoming leads and tasks are organised and visible at a glance. This makes it easier for the team to stay on top of their workload, while still delivering the thoughtful touches that define their brand.

“A lady had just lost her dog the morning of our valuation. With Street.co.uk, I was able to send everything she needed with a personal note right away. It’s that emotional follow-up that makes a difference.”

Staff set up and using the platform with ease

With a growing team and new hires coming on board, Street’s intuitive UI has made onboarding fast and stress-free.

“We’ve got new staff training on it now. Once you’ve seen the dashboard, it’s self-explanatory. You just can’t get lost.”

When we asked Kelly to summarise her experience with Street.co.uk, here’s what she had to say.

“I used to handwrite brochures. I was very anti-tech. But Street.co.uk lets us keep our values while staying ahead. It’s helped us do what we do best — just better. As things get faster, and there are agents popping up everywhere, to be forward-thinking and driven, you’ve got to have the right tech.”

Want to provide personal, client-focused service at scale? Get in touch with our team today.

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